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Home  //  Support

Support

Welcome to JayKang.Com

Our goal is to provide high quality products and merchandise at a great price with outstanding customer service.

JayKang International Inc. accepts the following Payment Methods:

 

- Visa
- MasterCard
- Discover
- American Express
- PayPal
- Purchase Orders
- Prepaid Company Check, Personal Check, Cashier Check or Money Order

(Note: All prepaid check orders will take longer to process because all checks must cleared first, including Cashier's Checks. This is a precaution against fraudulent checks.) No C.O.D. Sorry, no international credit cards accepted, except from Canadian customers.

 

JayKang International Inc. offers the following shipping methods:









Domestic Shipping:  (call if you want to use your own UPS/FedEx account).
These shipping methods can be selected during your check out except the APO/FPO method, customers with APO/FPO address need to order by phone or email.

USPS First Class

Takes 3-4 business days

USPS Priority

Takes 2-3 business days

UPS/FedEx Ground

Takes 1-7 business days

UPS/FedEx 3 Day Select

Takes 3 business days

UPS/FedEx 2nd Day Air

Takes 2 business days

UPS/FedEx Next Day Air

Takes 1 business day

APO/FPO

Takes 2-3 weeks

International Shipping:  (call if you want to use your UPS/FedEx account)
Canada customer can select UPS Standard to Canada during the check out, for fast services, please call.
Customers from other countries, please make the order by phone or email.

USPS Priority International

Takes 6-10 business days

USPS Express International EMS

Takes 3-6 business days

UPS/FedEx Standard to Canada

Takes 6-10 business days

UPS/FedEx Worldwide Expedited

Takes 3-5 business days

UPS/FedEx Worldwide Express

Takes 1-3 business days

Additional delays may occur if holds are imposed by customs for International Shipping. Sorry, we do not provide the international shipping method

Duties and Taxes for International Orders
Import duties, taxes, and brokerage fees are not included in the product price or shipping and handling cost. Such fees will be collected upon delivery from the carriers of certain packages. These charges are the responsibility of the recipient as we only charge the transportation fees of such packages. You may check with your country's customs office to determine what these additional costs may be.

Purchase Price.
Prices are listed in JayKang.com's web site and are subject to change without notice.

Sales and use Taxes. 
JayKang.com sales and use taxes for sales made to residents of the State(s) of California, as well as to companies that has no Tax Exemptions or resale permit.

For details of our Return Policy, please click here.

For details of our Privacy Policy, please click here.

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 For Tech Support, please send us an email to sales@jaykang.com

Any other requirement, Contact Us and select on different subject.

For details of our Free Crystal Gift, please here

Helpful phone numbers:
Telephone: 626-330-8382
Toll Free: 626-330-8468
Fax: 626-330-7567

Company Address: 
16659 Echo Hill Way
Hacienda Heights CA 91745-5618

Open Hour: 
8:00 AM to 5:00 PM (PST)